Terms and Conditions | Apex Tent Vault

Apex Tent Vault – Terms and Conditions Last updated: 02/08/2026 These Terms and Conditions apply to all services supplied by Apex Tent Vault, including the removal, refitting, inspection, cleaning, airing, waterproofing and storage of customers’ rooftop tents. Please read these terms carefully before making a booking. By booking a service, paying a deposit or asking us to begin work, you agree to be bound by these Terms and Conditions.

About Apex Tent Vault Apex Tent Vault is operated by: Legal business name: Apex Tent Group Trading name: Apex Tent Vault Business address: Email address: Info@apex-tent-vault.com Telephone number: +447436473526 In these terms, “we”, “us” and “our” refer to Apex Tent Vault. “You”, “your” and “customer” refer to the person making the booking and the owner of the rooftop tent or vehicle.
Acceptance of These Terms By making a booking, you confirm that: You are at least 18 years old. You have read and accepted these Terms and Conditions. You own the rooftop tent and vehicle or have the owner’s permission. The information you have provided is accurate. You have disclosed all known damage, faults, modifications and missing parts. You understand which services are included in your booking. You agree to pay the applicable charges. Nothing in these terms affects your statutory rights under UK consumer law.
Services We Provide Depending on your booking, our services may include: Removing a rooftop tent from a vehicle. Refitting a rooftop tent to a vehicle. Storing a rooftop tent. Cleaning, drying or airing a rooftop tent. Applying waterproofing treatments. Carrying out a visual condition inspection. Handling accessories supplied with the tent. Other services agreed in writing. Only services listed in your booking confirmation or quotation are included. Additional work may require additional payment and will normally be agreed with you before it begins. A standard visual inspection is not a structural, mechanical or manufacturer-approved safety inspection. We cannot guarantee that a visual inspection will identify every hidden defect.
Making a Booking All removal, fitting, refitting and collection appointments must be booked in advance. Your booking becomes confirmed when we issue written confirmation and receive any deposit or advance payment required. Your confirmation will normally identify: The service being provided. The appointment date and time. The storage period, where applicable. The price and payment arrangements. Any additional requirements. You must check your confirmation and notify us promptly if any information is incorrect. We may refuse a booking if we reasonably believe the tent, vehicle, roof bars, equipment or requested work would be unsafe or unsuitable.
Appointment Times Please arrive at the agreed appointment time. If you expect to be late, contact us as soon as possible. If you arrive more than 30 minutes late, we may be unable to complete the work without affecting another customer. We may reschedule your appointment and apply a reasonable rescheduling charge. Please allow approximately 45–60 minutes for a standard removal or refitting appointment. Complicated installations, damaged components or missing fittings may require additional time. Appointment times are estimates. We will make reasonable efforts to complete the service promptly, but safety will take priority over speed.
Identification and Ownership When delivering or collecting a tent, we may request: Valid photographic identification. Your booking confirmation. Evidence of ownership. Vehicle registration details. Written authority from the named customer. Confirmation of outstanding payment. We may refuse to release a tent if we cannot reasonably verify the identity or authority of the person collecting it. You confirm that the rooftop tent and accessories are legally owned by you or that you have permission from their owner to instruct us.
Customer Responsibilities You are responsible for providing complete and accurate information about: The vehicle’s make, model and year. The rooftop tent’s make and model. The roof bars or roof-rack system. Applicable weight and load limits. Modifications made to the vehicle or tent. Existing defects or damage. Missing, non-standard or replacement parts. Previous installation or repair problems. You must supply any keys, security tools, brackets, bolts or special fittings required for the work. If incorrect or incomplete information causes additional work, delay or expense, we may charge a reasonable additional amount.
Vehicle and Roof-Bar Suitability Your vehicle must be roadworthy, safe and suitable for the requested work. You are responsible for ensuring that: The vehicle can safely support the rooftop tent. The roof bars or roof rack are compatible with the vehicle. The bars and tent comply with their manufacturers’ load limits. The bars are correctly positioned and in serviceable condition. The correct fittings and security keys are available. The vehicle is clean and accessible. Any modifications have been disclosed. We may offer general compatibility guidance, but the final responsibility for confirming suitability and load limits remains with you. We may refuse or stop work if we believe the vehicle, roof, bars, tent, brackets or working conditions are unsafe. Reasonable charges may still apply for inspection or work already completed.
Condition of the Rooftop Tent Your rooftop tent remains your property throughout the service and storage period. Before accepting it, we may record its visible condition using photographs, video or a written inspection form. These records may be used to resolve questions about its condition. You must disclose any known: Cracks, splits or structural damage. Damaged hinges, ladders, gas struts or latches. Missing or damaged bolts, brackets or accessories. Water leaks, damp or mould. Corrosion or weakened materials. Electrical faults. Previous repairs or modifications. Manufacturer recalls or safety warnings. We are not responsible for pre-existing damage, normal wear and tear, manufacturing defects, corrosion, ageing materials or earlier repairs. If handling or dismantling reveals hidden damage, seized fixings or weakened materials, we may stop and contact you before continuing.
Broken Parts and Accessories You are responsible for the initial condition of the tent and everything supplied with it, including: Ladders. Covers.
Mattresses. Brackets and bolts. Poles and pegs. Keys and security devices. Awnings and annexes. Electrical accessories. Storage bags and straps. We are not responsible for a component breaking during careful handling where the breakage results from its age, corrosion, existing damage, previous repair, defective construction or unsuitable condition. If a component is broken, incomplete or unsuitable, we may refuse to remove or refit the tent until it has been repaired or replaced. This does not exclude our responsibility where damage is directly caused by our failure to exercise reasonable care and skill.
Customer Oversight of Work You, or an authorised adult acting for you, must remain available while the work is completed unless we agree otherwise. You are responsible for: Confirming the required position of the tent. Drawing our attention to known concerns. Checking that the correct tent and components are used. Asking questions about anything you do not understand. Following reasonable instructions from our technician. You must not interfere with the work, handle tools without permission or enter an unsafe working area. Your oversight does not make you responsible for directing our working methods. We remain responsible for completing our services with reasonable care and skill.
Inspection Before Leaving Once fitting is complete, you must inspect the rooftop tent and installation before the vehicle is driven away. You will be given a reasonable opportunity to: Inspect the tent’s position. View the accessible brackets and fixings. Check for visible damage. Ask how the tent has been secured. Raise concerns or request clarification. Confirm that you are satisfied with the completed work. If you notice a problem, you must tell us before moving the vehicle so we can inspect it and, where appropriate, correct it. Driving the vehicle away confirms that you have inspected and accepted the installation in relation to issues that were reasonably visible at that time. This does not remove your statutory rights or prevent you from reporting a hidden fault that could not reasonably have been discovered during your inspection.
Responsibility After Handover Once the vehicle leaves our premises, you are responsible for the ongoing security, condition and safe use of the rooftop tent. You must: Check all accessible fixings before every journey. Recheck the installation after the first journey. Inspect it regularly during longer journeys. Follow the applicable manufacturer instructions. Ensure the tent is completely closed and secured. Stop safely if you hear movement or unusual noise. Avoid driving if anything appears loose or unsafe. Observe all weight, speed and usage restrictions. Arrange maintenance or replacement of worn components. Normal vehicle vibration may cause components to settle or loosen over time. It is therefore essential that checks continue after the initial fitting. You must contact us promptly if you suspect a fitting problem. Do not continue driving with an unsafe rooftop tent. We are not responsible for later loosening, movement, damage or loss caused by failure to inspect the installation, customer adjustment, an accident, extreme weather, unsuitable components or failure to follow instructions. Nothing in this section excludes liability for our negligence, failure to use reasonable care and skill or any liability that cannot legally be excluded.
Removal and Refitting We will carry out removal and refitting using reasonable care and skill. Unless included in writing, fitting does not include: Structural repairs. Vehicle body repairs. Electrical work. Roof-bar installation. Replacement components. Permanent vehicle modifications. Manufacturer certification. We may refuse to reuse parts that appear damaged, corroded, incomplete or unsafe. You are responsible for keeping any fitting instructions and maintenance information supplied by the manufacturers.
Storage Services Storage begins and ends on the dates shown in your booking confirmation. Before storage, your tent should be reasonably clean, dry and free from food, rubbish, fuel, gas canisters, hazardous substances and personal belongings. You must tell us if it is wet, damp, mouldy, contaminated or affected by insects or animals. Additional cleaning, treatment or drying charges may apply. Unless specifically listed on our storage record, you should remove all valuables and personal belongings. We are not responsible for unidentified items left inside the tent. You may access a stored tent by prior appointment only. Access is subject to staff availability and any outstanding payment being dealt with.
Natural Deterioration During Storage We will take reasonable care of your tent while it is in our possession. Storage cannot completely prevent the natural deterioration of: Fabrics. Seals and waterproof coatings. Adhesives. Plastics and rubber. Foam mattresses. Metal components. Batteries. Electrical equipment. We are not responsible for deterioration caused by pre-existing damp, mould, corrosion, infestation, defective materials, ageing or the condition in which the tent was supplied. If we discover a significant concern during storage, we will make reasonable efforts to contact you.
Storage Charges Storage charges must be paid according to the booking confirmation. Where recurring payment is agreed, you authorise payments to be collected on the agreed dates. If a payment fails, the outstanding amount remains payable. We may contact you and suspend non-essential services until the account is brought up to date. For continuing storage, we may change our prices by giving reasonable advance notice. You may end the storage arrangement before the new price takes effect, provided all outstanding amounts are paid and the tent is collected.
Collection From Storage Collection and refitting are by appointment. You should normally provide at least 48 hours’ notice when requesting collection. Appointments remain subject to availability. The collecting person must provide identification. If they are not the named customer, they must also provide written authority. You should inspect the tent before leaving and notify us immediately about visible concerns. Prompt notification helps us investigate but does not remove your statutory rights.
Uncollected Tents If the agreed storage period ends and the tent is not collected, storage charges may continue at the applicable rate. We will make reasonable attempts to contact you using the information supplied. If the tent remains uncollected or payments remain outstanding, we may issue formal written notice requiring collection and payment. If you continue to fail to collect the tent, we may exercise rights available under applicable law, including the Torts (Interference with Goods) Act 1977. We will not sell or dispose of a tent without following the required legal notice process. Any proceeds will be handled as required by law after properly due charges and reasonable costs have been deducted. You must keep your contact details updated.
Cleaning, Airing and Waterproofing Cleaning and treatment can improve a tent’s condition but cannot guarantee that it will become completely clean, dry, stain-free, odour-free, mould-free or permanently waterproof. Results depend on the tent’s age, materials, previous treatment and existing condition. Some stains, smells, marks and mould damage may be permanent. Waterproof coatings and treatments may require future reapplication. You must inform us about special materials, coatings or manufacturer restrictions before work begins.
Repairs and Replacement Parts Repairs and replacement parts are not included unless stated in your booking. We will normally ask for your approval before carrying out chargeable repairs or ordering components. Quotations may change if hidden damage or additional faults are discovered. We will explain any significant change and obtain approval before continuing. Replacement components may be original manufacturer parts or suitable alternatives, as agreed with you.
Prices and Payment The applicable price will appear in your booking confirmation or written quotation. Unless otherwise stated: Prices include VAT where applicable. Deposits are deducted from the final balance. The remaining balance is due upon completion. Storage charges are payable in advance. Additional approved work will be charged separately. We may correct an obvious pricing error before beginning work. You may accept the corrected price or cancel for a full refund.
Cancellation and Rescheduling Subject to your statutory rights, our standard policy is: More than seven days before the appointment: Full refund or free rescheduling. Between three and seven days: 50% refund or one free reschedule. Less than 72 hours: Payments will normally be non-refundable. Failure to attend: The booking may be cancelled without a refund. More than 30 minutes late: A reasonable rescheduling charge may apply. Cancellation charges will reflect our reasonable losses and will not exceed the loss caused by the cancellation. If we cancel, you may choose a full refund for the affected service or an alternative appointment.
Online and Telephone Cancellation Rights Consumers who enter into a contract online, by telephone or away from our premises may have a legal right to cancel within 14 days, beginning the day after the contract is made. You may cancel using a clear statement sent by email, letter or another recorded method. If you ask us to begin work during this period, you expressly request early performance. If you cancel after work begins, you may have to pay a reasonable amount for services already supplied. If the service is fully completed following your express request and acknowledgement, your statutory cancellation right may be lost. Any legally required refund will be provided within the applicable statutory period.
Missed Collection or Refitting If you cannot attend a collection or refitting appointment, contact us promptly. Where an appointment is missed: The tent will remain stored. Additional storage charges may apply. A replacement appointment will depend on availability. Reasonable rescheduling charges may apply. If a delay is caused solely by us, we will not charge extra storage for that period.
Limitation of Responsibility We will provide our services with reasonable care and skill. We are responsible for direct loss or damage that is a reasonably foreseeable consequence of our breach of contract or negligence. We are not responsible for: Pre-existing damage or defects. Normal wear, ageing or deterioration. Loss caused by inaccurate customer information. Damage caused by unsuitable customer-supplied parts. Failure to follow instructions or carry out safety checks. Losses that could not reasonably have been foreseen. Business losses where the booking was made privately. Nothing excludes liability for death or personal injury caused by negligence, fraud, breach of statutory consumer rights or another liability that cannot legally be excluded.
Events Outside Our Control We are not responsible for delays caused by circumstances outside our reasonable control, including severe weather, fire, flood, power failure, industrial action, transport disruption, government restrictions or serious illness. We will take reasonable steps to minimise disruption and contact you as soon as practical. If the delay becomes substantial, you may cancel the affected services and receive a refund for services not provided.
Photographs and Personal Information We may photograph the tent, vehicle and fittings for condition records, installation records, training, insurance purposes and complaint investigation. Identifiable images will not be used for advertising or social media without your permission. Personal information will be handled according to our Privacy Policy and applicable UK data-protection law.
Complaints If you are unhappy with our service, contact us promptly using the details in section 1. Please provide: Your name. Your booking reference. Details of the problem. Photographs where relevant. The outcome you are requesting. We will investigate and aim to respond within 14 days. Nothing in this procedure limits your statutory rights.
Governing Law These terms are governed by the law of England and Wales. Customers elsewhere in the United Kingdom retain any mandatory rights provided by the law where they live. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue to apply. Booking Confirmation By completing a booking, you confirm that: You accept these Terms and Conditions. You own the tent or have the owner’s authority. You have disclosed known faults and modifications. Your vehicle and roof-bar information is accurate. You will oversee and inspect the completed fitting. You accept responsibility for checking and securing the tent after handover. If the appointment is within 14 days, you expressly request that the service begins during the statutory cancellation period.