Apex Tent Vault – Cancellation and Rescheduling Policy

Last updated: 02/08/2026

We understand that plans can change. This policy applies to bookings for rooftop-tent removal, refitting, storage, cleaning, waterproofing and other services provided by Apex Tent Vault.

Cancelling an Appointment

Our standard cancellation terms are:

• More than seven days before your appointment: Full refund or free rescheduling.

• Between three and seven days before your appointment: 50% refund or one free reschedule, subject to availability.

• Less than 72 hours before your appointment: Payments will normally be non-refundable because staff time has been reserved.

• Failure to attend without notice: Your booking will be treated as cancelled and no refund will normally be issued.

Cancellation charges will be reasonable and will not exceed the losses Apex Tent Vault has incurred because of the cancellation.

Rescheduling

Please contact us as early as possible if you need to change your appointment.

• One free change may be offered when at least 72 hours’ notice is provided.

• Changes made with less than 72 hours’ notice may incur a reasonable rescheduling charge.

• All alternative appointments are subject to availability.

• Repeated changes may be treated as a cancellation and a new booking may be required.

Late Arrival

Please arrive at the time shown in your booking confirmation.

If you are running late, contact us immediately. Customers arriving more than 30 minutes late may need to reschedule if completing the work would affect another appointment.

A reasonable rescheduling charge may apply.

Online and Telephone Bookings

If you are a consumer and make your booking online, by telephone or away from our business premises, you may have a legal right to cancel within 14 days, beginning the day after the contract is made.

To cancel, send us a clear statement by email, telephone or letter.

If you ask us to begin providing the service during this 14-day period and then cancel after work has started, you may be required to pay a reasonable amount for work already completed.

If the service is fully completed during the cancellation period following your express request and acknowledgement, your statutory cancellation right may be lost.

These legal rights are separate from our standard cancellation terms and are not affected by this policy.

Cancelling Storage

You may end an ongoing storage arrangement by giving us at least [INSERT NOTICE PERIOD—RECOMMENDED: 30 DAYS] written notice.

The rooftop tent must be collected by the agreed end date. Storage charges will continue until the tent is collected.

Before collection, all outstanding storage and service charges must be paid. Collection or refitting must be arranged in advance and is subject to appointment availability.

Ending storage does not automatically include the cost of refitting the rooftop tent unless this was included in your original booking.

Work Already Completed and Parts Ordered

If you cancel after work has begun, you must pay for:

• Services already completed.

• Reasonable labour and preparation costs.

• Non-returnable parts ordered with your approval.

• Other reasonable costs incurred specifically for your booking.

We will provide an explanation of any amount retained or charged.

Cancellations by Apex Tent Vault

We may cancel or rearrange an appointment because of:

• Staff illness.

• Unsafe weather or working conditions.

• Equipment failure.

• An unsuitable vehicle, roof rack or rooftop tent.

• Missing or unsafe components.

• Events outside our reasonable control.

If we cancel for reasons that are not your fault, you may choose:

• A full refund for the affected service; or

• A suitable alternative appointment.

We will not charge additional storage when collection or refitting is delayed solely because of our cancellation.

Unsafe or Unsuitable Equipment

If we cannot complete the service because the vehicle, roof bars, rooftop tent or customer-supplied components are unsafe, incompatible, damaged or incomplete, this may be treated as a customer cancellation.

You may be charged for reasonable inspection time, labour already completed and any appointment time that could not be reused.

How to Cancel

To cancel or reschedule, contact:

Apex Tent Vault
Email: Info@apex-tent-vault.com
Telephone: +447436473526
Booking reference: Please include this in your message.

Your cancellation takes effect when you send us a clear cancellation request. We will confirm receipt and explain any refund or outstanding payment.

Refunds

Approved refunds will be returned to the original payment method.

We aim to process refunds promptly and within any period required by law. Your bank or payment provider may require additional time before the money appears in your account.

This policy does not affect your statutory consumer rights.